Or vital information is at the end, rather than the outset. For example, one of the instructions for transferring ownership is only for pages that have over 5,000 followers.
Or they keep changing product names:
Facebook Business Manager >
Meta Business Manager >
Meta Business Profile.
For our purposes here, I will refer to it as Meta Business Manager. [Update February 2025: they refer to it as “Meta for Business (formerly Facebook for Business)”.]
If you’re a marketer, you know the ubiquitous narrative about how Meta / Facebook lacks in customer service. Well, yesterday I stumbled upon a chat option. Lo and behold, a real person helped me and even got me on the phone. (Thank you Camille! You are a godsend.)
My first tip is to save the help number in your phone contacts so the call will ring through to you. Otherwise the phone carrier determines it to be a spam call and sends the call directly to voicemail. Luckily, Meta called me again ten minutes later as promised.
Here’s a summary of our three-hour phone call so you don’t have to go through what we did.
In the diagram below, I have step one as assigning BM account, but here in the written instructions, step one is to assign the person. Either way will work.
If this helped you or you found an error, please send me a note.


Always great to see a client who appreciates the work. Thank you!
